Refund Policy

At Cube28, we are committed to delivering exceptional pet grooming services with professionalism, care, and reliability. Your satisfaction is our top priority. If for any reason you are not completely satisfied with your experience, we offer a 30-day money-back guarantee to ensure peace of mind.

Eligibility for Refund

To be eligible for a refund under our guarantee, the following conditions must be met:

  • The refund request must be submitted within 30 calendar days from the date of the original transaction.

  • The request must be initiated by the original customer or authorized account holder.

  • The service must have been purchased directly through www.cube28.com.

  • The account must be in good standing and not in violation of any of our terms or policies.

How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

Please include the following details in your request:

  • Full name and email address associated with the booking

  • Date and type of service

  • A brief explanation for the refund request (this helps us improve our services)

Our team will acknowledge your request and respond with a decision within three (3) business days.

Refund Processing

Once approved, refunds will be issued to the original method of payment. Please allow 5 to 10 business days for the transaction to be processed by your payment provider. Cube28 does not charge any additional fees for refund processing; however, we are not responsible for any bank fees, currency conversion charges, or delays caused by financial institutions.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Requests made after the 30-day refund period

  • No-shows or appointments missed without adequate notice

  • Violations of our Terms of Service or grooming policies

  • Services purchased through third-party platforms or resellers

  • Partial refunds for unused services following early cancellations

Customer Support

We value each of our clients and strive to resolve all concerns promptly and professionally. If you have questions regarding this policy or need assistance with a recent service, please contact us at [email protected].

Cube28
Where happy pets meet trusted care.
📍 London, UK | 🐾 www.cube28.com